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By keeping an open channel of communication with the customers and
offering them first class personalized service we can help our customers
get their message to their clients more successfully thus increase
sales. In addition to that, we have developed various incentive models
that are designed to improve brand loyalty and increase the average
customer value as well as the average customer lifetime. Services will
include call center, email response management, and other customer
contact solutions.
CCT Services is a leading industry pioneer for outsourced CRM, Call
Center, Online Chat Support Solutions and has expanded its diverse
portfolio of services to include Call Back Request handling, Click to
call and e-mail support. Our best-of-breed, fully scalable and custom
made contact center services cater to specific needs of any E-commerce
operation and are aimed at generating a clear increase in sales or leads
from their current web traffic or customer database. Our turnkey
solutions combine state of the art technology with trained, intelligent
and enthusiastic staff, allowing e-businesses to staff their operations
24x7 for a personalized online experience.
CCT Services FZ LLC is incorporated under
the Dubai Outsource Zone in Dubai in the United Arab Emirates. The free
zone it self was specifically designed by the Dubai government to cater
to companies providing outsource services. This enables CCT to have
direct access to the best facilities and technology in order to provide
its clients with the very best in:
Customer Support :
Our skilled customer service representatives can assist Your customers
with their problems and issues in real time and with utmost
professionalism. Our agents have experience in handling billing, product
support, status updates and other functions related to customer service.
Call Center :
Our call center staff are experienced salesmen who can provide
expert consultation on a product line, suggest compatible products, and
present limited-time merchandising "specials" or offers to maximize
order value. The offers selected are premised upon various factors like
demographics of visitor, visitor behavior etc. It can be one of your
products that fits customer's needs or a third party offer.
Technical Support :
Our skilled technicians are capable of handling tech support for the
most internet based services, software, computers and peripherals,
networks and a variety of other products. Our agents are equipped with
modern training and research facility. Most of our tech support agents
have certifications such as CCNA, MSCE, A+ and degrees such as B.Tech,
B.Sc, Engineering, BCA etc.
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