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CCT Services | Customer care | CRM | Live Chat Support | Call Center Services | Customer Retention | Customer Value Enhancement | Dubai  UAE | Limassol  Cyprus |
Our Services - Live Chat

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Customer Care Call Center Live Chat CRM Systems


Live Chat (aka Live Help, Live Support Software) describes various instant messaging applications designed specifically to provide online assistance to users of a web site. The software enables the administrator or webmaster of a web site to receive and respond to text communication from multiple users of the web site. It is commonly used as a way for webmasters/site owners to instantly engage their website visitors; done both in a reactive and proactive fashion.

By using this type of software, webmasters often are anticipating:
a) Increased interactivity and trust with the website visitor.
b) Increased sales/conversions (E-commerce sites)

From a list of live support software (applications), there are some that use JavaScript, Java or Flash Player to run directly inside the browser. These online applications differ from classic software mostly because Website visitors don't have to install anything on their PCs and they can communicate freely with website's online agents. There are also live support software that goes beyond basic text chat, and offer such advanced communication capabilities as true VoIP (Voice over IP), application sharing, remote view, real-time website traffic monitoring, and remote form filling.

The majority of live support applications open in a window and connect the user to a member of "call center" staff. The more advanced scripts allow the users to be queued, so that one member of staff can deal with a customer and then automatically move on to the next customer.
 


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Dubai Contact Details:
http://www.cct-services.com
Email: info@cct-services.com
PO Box: 111579
Dubai, UAE
Phone: +971-56-1026639

 
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