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CCT Services | Customer care | CRM | Live Chat Support | Call Center Services | Customer Retention | Customer Value Enhancement | Dubai  UAE | Limassol  Cyprus |
Our Services - CRM Systems

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Customer relationship management (CRM) consists of the processes a company uses to track and organize its contacts with its current and prospective customers. CRM software is used to support these processes; information about customers and customer interactions can be entered, stored and accessed by employees in different company departments. Typical CRM goals are to improve services provided to customers, and to use customer contact information for targeted marketing.

While the term CRM generally refers to a software-based approach to handling customer relationships, most CRM software vendors stress that a successful CRM effort requires a holistic approach. CRM initiatives often fail because implementation was limited to software installation, without providing the context, support and understanding for employees to learn, and take full advantage of the information systems. CRM tools should be implemented "only after a well-devised strategy and operational plan are put in place".

CRM can be implemented without major investments in software, but software is often necessary to explore the full benefits of a CRM strategy. Other problems occur when failing to think of sales as the output of a process that itself needs to be studied and taken into account when planning automation.

CCT Services FZ LLC has partnered up with the leading CRM Provider - Salesforce to provide its clients with tailor made CRM Solutions.
 


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Dubai Contact Details:
http://www.cct-services.com
Email: info@cct-services.com
PO Box: 111579
Dubai, UAE
Phone: +971-56-1026639

 
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